Refund policy
Return & Refund Policy
At YUVI by Yuval, we want you to love your jewelry as much as we do! If you're not completely satisfied with your order, we're here to help.
Returns & Exchanges
- You have 14 days from the date of purchase to request a return for unused and unworn items in their original packaging.
- If your item arrives damaged or defective, you can request a return or exchange within 30 days of receiving your order.
- Certain items, such as custom-made pieces and personal care items, are non-returnable.
To initiate a return, please contact us at info@yuvibyyuval.com with your order number and details.
Refunds
- Once we receive and inspect your returned item, we will notify you of approval or rejection.
- If approved, a refund will be processed back to your original payment method within 7-10 business days (excluding shipping fees).
If you haven’t received your refund yet, please:
- Check your bank account.
- Contact your credit card company (it may take some time for the refund to process).
- Reach out to us at [your email] if further assistance is needed.
Shipping Information
- Australia: Standard shipping is $12.
- International: Standard shipping is $25.
- Limited Offer: Enjoy free worldwide shipping for a limited time!
-
Estimated Delivery Times:
- Australia: 5-10 business days
- International: 15-28 business days
Return shipping costs are the customer’s responsibility, and shipping fees are non-refundable.
For more details or assistance, please contact us at info@yuvibyyuval.com.